We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange almost everything within 30 days of delivery for a full Refund or Exchange.
Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within next 15 business days. In case of refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
The customer is also entitiled for refund/return, in the following cases:
- Wrong product received by the customer
- Products has some defects
- Product damaged in shipping
- Product is tampered
Personalized or other customized product may not be returned for refund or exchange under any circumstances.
Also please note that in case of returns, customers would have to bear charges for shipping back the item to us.
Return and Alteration
We are committed to get you your perfect product in the first go. However, if your custom order doesn’t fit you well, we do the first alteration free of cost.
How we strive to achieve Win-Win Situation?
Custom (read: bespoke) product can be tricky and also keep us on our toes to achieve a win-win situation. The need of return can occur due to the following reasons.
Design & Quality
Solution: Before dispatching your order, we share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it. So this reason is potentially eliminated.
Solution: When you place your custom order, our CS agent asks for measurement. Please refer to our sizing guide to take your measurements. When you take your measurements correctly, there are chances for sizing error. Still, if the product reaches you and it doesn’t fit you perfectly, we do the first alteration free of cost. However, you would have to pay for shipping the product back to us.
Our shipments go through rigorous quality check processes before they leave our warehouse, however there is a slight possibility that the product could get damaged during shipment.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your replacement of the product
- Step 1: Contact our Customer Support team via email ([email protected]) , Live Chat or WhatsApp (+92 ) 330-327-0786 within 2-4 business days of receiving the order.
- Step 2: Provide us with your order invoice details and your request to replace/the defective/wrong items in your order.
- Step 3: In this case, we will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.
This is non-negotiable and Capra Falconeri reserves the right to make the final call.