Since our company began 10 years ago we have earned a positive recognition for our customer service and warranties so you are in good hands. However to take advantage of our return policy you must understand and accept our policy. The product(s) must not be damaged or show signs of excessive wear or abuse.
If any product(s) is being returned, an email must be sent to us prior to returning it, so we can reply back with return instructions along with a return authorization number if need be. All orders MUST be shipped back within 30 days of receipt in order for us to issue a refund or exchange.
Shipping and handling of the product(s) to us must be covered by the customer and is not the responsibility of Capra Falconeri. If an exchange is requested, shipping and handling must be covered by the customer to receive the new product(s). Please ensure that the product(s) is packaged well to avoid damage during shipping.
This is non-negotiable and Capra Falconeri reserves the right to make the final call. This means that if the product(s) has/have been sent back following the 30 days time period, Capra Falconeri reserves the right to refuse the parcel.